SUR Verification of Services
Verification of Services (VOS) in the Nevada Medicaid Program is required by the Code of Federal Regulations (CFR) 42 CFR 455.20 (a), which states: “The agency must have a method for verifying with recipients whether services billed by providers were received.”
Automated VOS mail-outs are sent out each month to a random selection of Medicaid recipients. Each mail-out includes a cover letter, a summary Medicaid claims or explanation of benefits for the month prior to mailing, and a stamped, self-addressed reply envelope. Medicaid recipients are invited to respond to mailings if billing information is not correct.
VOS is recognized as a valuable tool used to preserve and maintain the financial integrity of the Medicaid program.
The VOS Specialist in the SUR Unit may be contacted by telephone at (775) 687-8405