- Nevada Reservations (includes Where's My Ride) - (844) 879-7341
- We Care Line (Complaints) - (866) 436-0457
- MTM Website
Non-Emergency Transportation (NET)
Non-emergency transportation is provided to eligible Medicaid recipients to obtain medically necessary, Medicaid covered services (42 CFR 431.53). Transportation services may include bus tickets; mileage reimbursement; cur-to-curb livery service, lodging; meals, and the reimbursement of travel expenses incurred for escort(s), if their attendance is determined medically necessary, or if the recipient is a minor.
MTM is Nevada's NET broker. Prior authorization from MTM is required to receive mileage reimbursement.
Recipients are encouraged to provide MTM with 5 days notice prior to the date of their appointment. Urgent and same-day appointments can be accommodated.
Nevada Check Up recipients are not entitled to non-emergency transportation assistance.