While there is not a date for the declaration of the end of the COVID-19 Public Health Emergency, many Nevadans may be at risk of losing their health insurance. To ensure access to health care during the COVID-19 pandemic, the Division of Welfare and Supportive Services (DWSS) suspended member eligibility redeterminations. DWSS is now preparing for eligibility reviews to resume. DWSS, Nevada Medicaid, and our partners want to ensure we can continue to reach members.
Nevada Medicaid is asking providers, partners, MCOs, and others to encourage Medicaid members to update their contact information now, get ready to renew their coverage, or be prepared to transition to other health insurance. Below and attached are resources you can use to ask members to update their contact information, get ready to renew their coverage, or transition to other coverage.
Please use suggested emails, social media, and other messages provided by the Centers for Medicare and Medicaid Services to reach out to members. Each provider, MCO, and partner can create their own messaging.
New UpdateMyAddress Website
A new easy way
for members to update their address is now available. Providers and community
partners are requested to spread the word about this new resource using text,
social media and email. The page address is: https://dhcfp.nv.gov/UpdateMyAddress/
Nevada Health Link Resources
To help partners reach out to Medicaid members who may need to transition to other insurance, Nevada Health Link has produced a Partner
Toolkit available here: https://www.nevadahealthlink.com/toolkits/.
It includes messaging for Small Businesses, Special Enrollment, and PHE. In October 2022, Nevada Health Link intends to post a window-shopping toolkit a Plan Year 2023 Open Enrollment toolkit. Please access and use these resources at your convenience.
Add this text to your company email signature
members: don’t miss important notices in the mail. Update
your address. You
can also access your digital Medicaid card by downloading the NVMedicaid App.
Distribute flagship flyers to providers and ask them to post publicly in offices and distribute them to Medicaid recipients.
- Update Your Address
- Rack Cards
- Conference Cards
Social Media Posts
It is suggested that community partners and providers adjust these messages to appeal to their specific audiences and place the messages in regular rotation until the end of the Public Health Emergency is announced.
- NEW - #NVMedicaid
members, take a break from moving and update your
- NEW - #NVMedicaid members, Medicaid
providers and partners: a lot of members have moved. Are their addresses up to
date? This new website makes
- #NVMedicaid renewals are coming! Be sure you get your renewal letter in the mail by updating your contact information NOW. Go paperless and link your account at AccessNevada.dwss.nv.gov using your UPI and VRU PIN. Questions? Welfare@dwss.nv.gov or (800) 992-0900
- Have #Medicaid? Don't miss renewal letters in the mail. Make sure your contact information is up to date. The easiest way to get notices and update your contact information is by creating an account and linking your case with your UPI and VRU PIN at AccessNevada.dwss.nv.gov
- Health care in the palm of your hand! With the #NVMedicaid App members can search for providers, view claims and receive messages as well as access their digital ID cards. https://mdp.medicaid.nv.gov/
- Need a Medicaid health provider? You can search for one, get your health records, download your digital Medicaid ID and receive broadcast health messages with the new NV Medicaid App. More info at https://dhcfp.nv.gov/Resources/MDPResource/
- Lost your Medicaid Card? Now you can keep it in your phone with the NV Medicaid App. You can also find doctors, review your health history and receive important messages. Check it out and download: https://dhcfp.nv.gov/Resources/MDPResource/
- Medicaid members, to link your account and receive important notices through AccessNevada.DWSS.nv.gov, you need to create an account then link your case using your UPI and VRU PIN. Questions? Email Welfare@dwss.nv.gov (Needs Image)
- Targeted to Businesses: Access to health coverage reduces employee's lost days at work and turnover. Help your employees stay insured with Medicaid by distributing flyers and emails in the Employer section of this web page: https://bit.ly/3M1HDpC
- NEW - Moving?
Take a break. There is a new easy way for #NVMedicaid members to update their
address after moving. Just fill out the form. Make sure your
friends and family know too. Please share.
- NEW - Medicaid
members, the easiest part of moving may be updating your address so you don’t
miss important notices in the mail and risk a gap in your health insurance. Update
your address today: https://dhcfp.nv.gov/UpdateMyAddress/
- Have #NVMedicaid? If so, then listen up! Your renewal may have been on pause due to #COVID19, but you may need to eventually renew. Be sure Medicaid has your current address, so you receive your renewal letter. Go paperless and link your account and update your contact information at AccessNevada.dwss.nv.gov. You'll need your UPI and VRU PIN when you create an account and link your case to go paperless. Questions? Email Welfare@dwss.nv.gov or call (800) 992-0900
- #NVMedicaid members, have you moved? Is your address up to date on your Medicaid case? Important notices are going out in the mail. Update your address in the portal, go paperless and never miss a notice: AccessNevada.dwss.nv.gov. When you create and link your account, you'll need your UPI and VRU. Questions? Email Welfare@dwss.nv.gov or call (800) 992-0900
- Attention #NVMedicaid members: Renewals are coming back! Many were paused due to #COVID19. To get ready, make sure your state knows where to send your renewal letter -- if you moved, make sure your state has your address, email, and phone number: Go paperless and link your account today and update your address at AccessNevada.dwss.nv.gov. You'll need your UPI and VRU PIN. Questions? Email Welfare@dwss.nv.gov or call (800) 992-0900
AccessNevada.dwss.nv.gov is the quickest way to update an address and sign up for paperless. Members may need assistance with signing up. Video tutorials are posted here that you may share with members.
Encourage members to update their addresses:
Direct members who need to transition to other insurance to Nevada Health Link
Encourage members to download the NV Medicaid App to receive messages.
Ask members to sign up for Medicaid Member News direct from Nevada Medicaid
Improving direct communication with members
The more abilities to reach members with important messages such as the COVID-19 Unwind the better. Nevada Medicaid has created the Member News ListServ and NV Medicaid App where members can receive notifications directly from Nevada Medicaid. Please consider distributing the attached flyer broadly to your staff and clients.
Provider information on COVID-19
Providers can find information on Nevada Medicaid’s COVID-19 page and, in addition to regularly checking for Web Announcements at Medicaid.NV.GOV, providers can sign up for email notifications from Nevada Medicaid here.
Ensuring continued access to
health coverage reduces days lost at work and turnover. Maintaining health care
coverage helps with consistent operations and reduces your staffing burden. The
risk of losing health insurance is higher than normal as the end of the Public
Health Emergency related to the COVID-19 pandemic approaches. A high number of
Nevadans may no longer qualify for Medicaid and need to transition to other
insurance or may lose existing coverage if they miss notices due to outdated
The Nevada Division of
Welfare and Supportive Services (DWSS) is offering new resources to help lower
this risk. The flyers near the top of the page encourage Medicaid members to update their
contact information with DWSS so that they receive important eligibility
notices. In addition, we have included a suggested email to employees to notify
them to update their contact information and how to transition to new insurance
Please print and share the flyers on this page, post them in your break rooms and distribute the flyers and emails
If you print, post and share
the information, we sincerely appreciate your partnership. If you need assistance, please reach out to Nevada Medicaid Public Information Officer Ky Plaskon
Email - English
Important Changes Coming to
Do you or a family member currently have health coverage through Medicaid? If so, you may soon need
to take steps to find out if you can continue your coverage. Soon, states will
resume Medicaid eligibility reviews. This means some people with Medicaid could
be disenrolled from those programs. However, they may be eligible to buy a
health plan through Nevada Health Link, and get help paying
Here are some things you can do to prepare.
sure your address is up to date
Make sure the Nevada Division of Welfare and Supportive Serviceshas your current mailing
address, phone number, email, or other contact information. This way, they’ll
be able to contact you about your Medicaid or CHIP coverage. You can update
your contact information and go paperless at AccessNevada.dwss.nv.gov
Your state will mail you a letter about your Medicaid or CHIP
coverage. This letter will also let you know if you need to complete a renewal
form to see if you still qualify for Medicaid or CHIP. If you get a renewal
form, fill it out and return it to your state right away. This may help you
avoid a gap in your coverage.
if you don’t qualify for Medicaid or CHIP?
If you or a family member no longer qualify for Medicaid or
CHIP, you may be able to buy a health planthrough Nevada Health
Link. Marketplace plans are:
Affordable. 4 out of 5
enrollees can find plans that cost less than $10 a month.
plans cover things like prescription drugs, doctor visits, urgent care,
hospital visits, and more.
Visit Nevada Health Link to find Marketplace
plans and see if you might save on premiums. When you apply, don’t forget to
include current information about your household, income, and your state’s
recent decision about your Medicaid or CHIP coverage.
For more information,
contact email@example.com, or go to the COVID-19 Member Outreach
Email - Spanish
que se Avecinan en la Elegibilidad de Medicaid
Centros de Servicios de Medicare y Medicaid
¿Usted o un
miembro de su familia tiene actualmente cobertura médica a través de Medicaid o el Seguro Médico para Niños?
Programa (CHIP) De ser así,
es posible que pronto deba tomar medidas para averiguar si puede continuar con
su cobertura. Pronto, los estados reanudarán las revisiones de elegibilidad de
Medicaid y CHIP. Esto significa que algunas personas con Medicaid o CHIP pueden
perder su inscripción en esos programas. Sin embargo, pueden ser elegibles para
comprar un plan de salud a través del Mercado de Seguros Médicos y obtener
ayuda para pagarlo.
A continuación mencionamos algunos
aspectos que puede hacer para prepararse.
Asegúrese de que su dirección esté
Asegúrese de que el estado de Nevadatiene su dirección postal actual, número de teléfono, correo
electrónico u otra información de contacto usando AccessNevada.dwss.nv.gov. De esta manera, podrán comunicarse con
usted acerca de su cobertura de Medicaid o CHIP.
Revise su correo
Su estado le enviará una carta sobre su
cobertura de Medicaid o CHIP. Esta carta también le informará si necesita
llenar un formulario de renovación para ver si aún califica para Medicaid o
CHIP. Si recibe un formulario de renovación, complételo y devuélvalo a su
estado de inmediato. Esto puede ayudarlo a evitar una interrupción en su
¿Qué sucede si no califica para Medicaid
Si usted o un
miembro de su familia ya no califican para Medicaid o CHIP, es posible que
pueda comprar un plan de saluda través del Mercado de Seguros Médicos. Los planes del Mercado
de cada 5 afiliados pueden encontrar planes que cuestan menos de $10 al mes.
La mayoría de los planes cubren cosas como medicamentos recetados, visitas al
médico, atención de urgencia, visitas al hospital y más.
Visite Nevada Health Linkpara
encontrar planes del Mercado y ver si puede ahorrar en las primas. Cuando
presente la solicitud, no olvide incluir información actual sobre su hogar,
ingresos y la decisión reciente de su estado sobre su cobertura de Medicaid o
Para más información
con la oficina Welfare y Supportive Services para más información sobre la renovación de Medicaid o CHIP.