Member Outreach

While there is not a date for the declaration of the end of the COVID-19 Public Health Emergency, many Nevadans may be at risk of losing their health insurance. To ensure access to health care during the COVID-19 pandemic, the Division of Welfare and Supportive Services (DWSS) suspended member eligibility redeterminations. DWSS is now preparing for eligibility reviews to resume. DWSS, Nevada Medicaid, and our partners want to ensure we can continue to reach members.

Nevada Medicaid is asking providers, partners, MCOs, and others to encourage Medicaid members to update their contact information now, get ready to renew their coverage, or be prepared to transition to other health insurance. Below and attached are resources you can use to ask members to update their contact information, get ready to renew their coverage, or transition to other coverage.

    Please use suggested emails, social media, and other messages provided by the Centers for Medicare and Medicaid Services to reach out to members. Each provider, MCO, and partner can create their own messaging.

    AccessNevada Tutorials is the quickest way to update an address and sign up for paperless. Members may need assistance with signing up. Video tutorials are posted here that you may share with members.

      Distribute flagship flyers to providers and ask them to post them publicly in offices and distribute them to Medicaid recipients.

      Encourage members to update their addresses:

      Direct members who need to transition to other insurance to Nevada Health Link

      Encourage members to download the NV Medicaid App to receive messages.

      Ask members to sign up for Medicaid Member News direct from Nevada Medicaid

      Improving direct communication with members

      The more abilities to reach members with important messages such as the COVID-19 Unwind the better. Nevada Medicaid has created the Member News ListServ and NV Medicaid App where members can receive notifications directly from Nevada Medicaid. Please consider distributing the attached flyer broadly to your staff and clients.

      Providers can find information on Nevada Medicaid’s COVID-19 page and, in addition to regularly checking for Web Announcements at Medicaid.NV.GOV, providers can sign up for email notifications from Nevada Medicaid here.