On February 14, 2017, DHCFP staff
mailed Nevada Check Up premium letters, which were sent out over the next four
days. These letters contained correct information on the first side, in
English. They contained the information for a different recipient on the other
side, in Spanish. The DHCFP discovered this error on February 14, 2017. The
information in the letter included names, addresses, Nevada Check Up ID
numbers, and premium amounts.
If you received a letter in this
mailing, we request that you return the letter to us, or destroy it. A new
letter is being sent to you. If you have already made your payment, please
disregard the corrected premium letter.
We are taking steps to change our
processes to ensure that this doesn’t happen again.
At present, we have no indication
that your personal identifying information has been accessed or misused and it
is unlikely that recipients will be affected by this incident.
Although it is unlikely that there
will be any harmful effects, those affected may consider monitoring their financial
accounts carefully for any suspicious activity and take appropriate steps to
protect against potential identify theft if they are concerned that their
personal identifying information may have been compromised.
The Federal Trade Commission has an
online guide that may provide you with valuable information to protect yourself
Those affected may also want to
monitor their credit report and consider a fraud alert. A fraud alert is a
statement added to credit reports to alert creditors of possible fraudulent
activity. It also requests that creditors contact you prior to establishing
accounts in your name. To place a fraud alert on a credit report, contact any
of the three credit reporting agencies and make such a request (at no cost).
Online links to each can be found at the website above or you can use the
contact information below.
We take our role of safeguarding
personal information and using it in an appropriate manner seriously. The DHCFP
apologizes for the stress and worry this situation may cause recipients. We are
doing everything we can to correct the situation. If you have any questions you
can contact us by email or phone:
(775) 684-3606 or
Recipient Civil Rights Officer
Division of Health Care Financing
1100 East William Street
Carson City NV 89701
For providers of services to Medicaid Members